HAXRAN Refund & Returns Policy

30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at info@haxranfirm.co.uk.

Returns should be sent to:

HAXRAN
52 Arkley Crescent
Hartlepool
TS24 9HE
United Kingdom

Please do not send an item back before contacting us. Once your return request has been accepted, we will provide instructions on how and where to send your return.

You can contact us with any return questions at info@haxranfirm.co.uk.

Return Shipping Costs

Customers are responsible for the cost of returning items when the return is due to a change of mind, an incorrect size selection, or another reason that is not the result of an error by HAXRAN.

If an item is faulty, damaged, or incorrect, please contact us before returning it. Where appropriate, HAXRAN will provide a prepaid return label or reimburse reasonable return postage costs.

We recommend using a tracked delivery service when returning an item. HAXRAN cannot be responsible for return parcels that are lost in transit before they reach us.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is defective or damaged, or you receive the wrong item, please contact us as soon as possible so that we can assess the issue and put things right.

Please provide your order details and, where appropriate, photographs showing the problem. This will help us resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalised, made-to-measure or custom-made products where applicable.

This does not affect your statutory rights, including your rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods.

If you are unsure whether your item is eligible for return, please contact us at info@haxranfirm.co.uk before returning it.

Exchanges

If you would like a different size, colour or product, please contact us.

Where appropriate, the quickest way to receive a replacement may be to return the original item and place a new order once your return has been accepted.

Customers are responsible for return postage costs for size or colour exchanges unless the item supplied was faulty, damaged or incorrect.

UK and European Consumer Cancellation Rights

Where applicable, consumers purchasing online may have statutory cancellation rights in addition to our 30-day returns policy.

Nothing in this Returns Policy is intended to limit or exclude any rights you have under applicable consumer law.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or card provider may take additional time to process and display the refund.

Original delivery charges will be handled in accordance with applicable consumer law.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@haxranfirm.co.uk.

Contact

If you have any questions about returns, exchanges or refunds, please contact:

HAXRAN
Email: info@haxranfirm.co.uk
52 Arkley Crescent
Hartlepool
TS24 9HE
United Kingdom